Marvel Refrigeration
Marvel Refrigeration Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marvel Refrigeration has 1.6 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Appearance is nice, Exterior appearance of their products seems excellent, Look of the produce.
Cons: Quality, Build quality, Noise.Recent recommendations regarding this business are as follows: "BUYERS BEWARE! I would not purchase from Marvel", "Anything other than Marvel, No accountability, customer service", "Buyers beware!", "Do not buy Marvel products!", "Do NOT buy without trying out in showroom. Maybe this model has been redesigned,".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Marvel Refrigeration has 1.6 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Appearance is nice, Exterior appearance of their products seems excellent, Look of the produce.
Cons: Quality, Build quality, Noise.Recent recommendations regarding this business are as follows: "BUYERS BEWARE! I would not purchase from Marvel", "Anything other than Marvel, No accountability, customer service", "Buyers beware!", "Do not buy Marvel products!", "Do NOT buy without trying out in showroom. Maybe this model has been redesigned,".
Most users want Marvel Refrigeration to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Location. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Elgin, IllinoisTerrible Customer Service, does NOT stand behind their product
I would NOT recommend this company. They DO NOT stand behind their products.
We purchased a Marvel Beverage Fridge for $1300 (+ tax) and within a year, the handle became extremely flimsy and tattled. When I tried to find the allen screw head to tighten the handle (like the way most fridge handles work), I could not find the it anywhere under the rubber seal. I contacted Marvel to see what I was missing and they told me that this product is a one-and-done product - meaning that I would have to purchase a new door because the handle became loose and they can't guarantee that it would not happen again.
I have never heard of this before - especially for an expensive product like this. Ridiculous.
The Plant Director offered me a 50% discount on purchasing a new door ($828). The door apparently costs over half the cost of the whole fridge. SAY WHAT? I would not recommend another product from Marvel.
They do not stand by their products. This is an at-home fridge with minimal use and should not have come ajar that quickly. What's more frustrating is you can see the screw, but not able to make tighter because it is in the glass pane. Will never use them again and would not recommend.
Additionally, shared this feedback with the retail store that I purchased from as well.
The store agreed that they don't want to be known for selling a brand that does not have a strong customer support team with the ability to fairly problem solve. The only person worth talking to was the Lead Technician who did what he could to get us a fair deal - to no avail.
- Appearance is nice
- Quality of product
- Customer service
Preferred solution: I would like a new door for my Marvel beverage fridge due to a faulty handle that is not able to be secured. I would have had to purchase a new door for a large cost.
User's recommendation: BUYERS BEWARE! I would not purchase from Marvel
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerUnder counter ice maker full of MOLD on inside in spite of reg cleaning
Waiting for a call from senior management
After taking the other one out I noticed some residue behind where the ice tray and area to be cleaned was. So I removed the shield and loosened water reservoir only to find standing water and mold in and behind the water reservoir on the back wall of the unit. There is NO WAY to clean this area nor does any of the cleaning instructions mention this HEALTH RISK!!! Marvel has so far refused to address this and I have an ice maker that is not working, in my coffee bar cabinetry.
$3,800 for an icemaker!!! And I forgot to mention, in the first year and a half I had two service calls for problems. Problems do happen but this kind of (-) customer service is unacceptable.
Going into the holidays I have a moldy $3,800 ice maker. And the time I have spent on this issue...
- Defects
- No responsibility for issues resulting from poor design
Preferred solution: Full refund
User's recommendation: Anything other than Marvel, No accountability, customer service
Power failure in refrigerator
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woodbridge, OntarioTerrible product. Barely lasted 5 years.
- Do not last and very expensive
Preferred solution: Price reduction
User's recommendation: Buyers beware!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMarvel Ice Maker ML15CPS2LS1 Noise
Marvel has refused to address the noise problem and I had to pay for the last service call on August 2nd so I will be reporting Marvel to the Better Business Bureau so other consumers who are considering purchasing any Marvel products are aware that they do not stand behind their products.
- Noise
Preferred solution: Replace this piece of junk with another manufacturer's product that is quiet and efficient.
User's recommendation: Do not buy Marvel products!
Need wine refrigerator info
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Design/Legacy # AMLFDR20
- Seems reliable after four years
- Horrible design
User's recommendation: Do NOT buy without trying out in showroom. Maybe this model has been redesigned,
Evaporator fan motors not working
DO NOT BUY THIS BRAND
Just another pretty face...designed by an idiot
- Exterior appearance of their products seems excellent
- Interior of under-the-counter fridge has many issues
Preferred solution: Let the company propose a solution
Bad wine cooler door
Preferred solution: Door should be replaced free of charge
DO NOT BUY A MARVEL UNDERCOUNTER REFRIGERATOR
I have a Marvel undercounted refrigerator and it keeps beeping saying the door has been left open even though it is closed. I've had it for 2 years and the sensor has been replace once and now it needs to be replaced again.
I will NEVER EVER buy another Marvel product. It's to the point that I can't even use it at night as I know I will have to get up 4-5 times to try to stop the beeping.
DO NOT BUY A MARVEL UNDERCOUNTER REFRIGERATOR. If the company can't make a sensor that last more than a year they should not use a sensor in the refrigerator.
I'll replace it once more and it only last a year I'll have to just get a new refrigerator and it's will not be a Marvel. See image for model and serial number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Middletown Township, New JerseyDon’t buy
6 foot side by side Marvel refrigerator
Very expensive mistake.
Very Disappointed with Poor Quality
I bought a 24 inch Marvel Beverage center PRO, MPRO6GARM-BS-LR for over 1800 CAD in 2013. Over the first two years the blue decorative light broke twice, it was replaced twice free of charge, but we were told that it was the last time they would cover the charge of replacement for the light, so we decided to turn the light off altogether to save life time of the light!
Last year, still under warranty, the cooling system broke and we had to transport the unit to the authorized service centre who charged us 70 CAD to look at it and another 270 CAD for labour.
The faulty component was replaced. Another year passed and now the fridge doesn't cool again, as the temperature is stuck at 56 Fahrenheit. I will be again responsible for paying hundreds of dollars for labour.
I called the customer service who did not appear sympathetic at all and pretended that it was normal for an appliance to break down and that's why they offer warranty. But why would a "high end" appliance need to be repaired 4 times during 5 years?
I will strongly advise anyone I know against purchasing any Marvel product.
- Look of the produce
- Build quality
- Quality and customer service
Preferred solution: Let the company propose a solution
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Marvel is the worst for noise and repairs. Compressors replaced for both fridge and freezer. Agree with all these reviews.